Return and Refund Policy
Pure Zen Vibe's Commitment to Satisfaction
At Pure Zen Vibe, we are dedicated to providing products that support your journey to natural healing and relaxation. We believe in the effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at james@purezenvibe.com.
Need to Change Your Mind
Changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, the order may already be in the processing phase, and we may not be able to accommodate your request. If you cancel your order within the 24-hour window, we will process your refund within 7 business days.
Our 60-Day Peace of Mind Promise
We are confident in the quality and effectiveness of our products. To fully experience their benefits, we encourage you to use them for at least 14 days. If you are still not satisfied, you can return the items within our 60-day money-back guarantee period. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, contact our support team by filling out the form on our Contact Us page or by emailing us directly at james@purezenvibe.com. For faster processing, please include your Order Number or the Name and Email Address used to place the order.
Received A Damaged Item
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging (e.g., dented boxes) with an intact product is not considered damage.
If your item arrives damaged, please notify us within 72 hours of delivery by emailing james@purezenvibe.com with a clear photo of the damage. If eligible, we will provide a replacement at no cost to you. Items damaged through normal wear and tear, misuse, or improper handling are not eligible for refunds, replacements, or returns.
Shipping and Delivery
While we strive to ensure timely delivery, we are not responsible for delays caused by couriers, customs, or other factors outside of our control. If you encounter issues with delivery, please contact the courier directly for assistance. Pure Zen Vibe is not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address during checkout. If an incorrect address is provided and we are not notified within 24 hours of placing your order, we are unable to offer resends or refunds.
Policy Updates
We reserve the right to update this Refund Policy at any time. Customers are encouraged to review the latest version before purchasing or using our products. By making a purchase and using Pure Zen Vibe products, you agree to this Refund Policy.
For questions or further assistance, please contact us at james@purezenvibe.com.