Shipping Information

Shipping Information

At Pure Zen Vibe, we are proud to offer FREE shipping on all orders to provide you with the best shopping experience!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order after it is placed. Once dispatched, your package will be handed off to the shipping carrier and will be on its way to your chosen address. During peak times and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Shipping times depend on your location and may vary due to external factors. Please refer to the estimated delivery timeframes provided during checkout for your country.

Please note that shipping carriers may experience delays, especially during peak times and holidays, which are outside of our control. International shipments may also encounter customs delays that extend the overall delivery timeline.

Order Changes and Accurate Shipping Details

It is your responsibility to provide accurate and complete shipping details at checkout. Inaccurate or incomplete information may result in delayed processing or cancellation.

If you notice an error in your shipping details, please email us at james@purezenvibe.com within 24 hours of placing your order. We’ll do our best to make changes, but we cannot guarantee modifications after this timeframe.

For system-detected address issues, our support team will contact you within 3 business days for verification. If we don’t receive a response, we may cancel your order.

Delayed Delivery

While we work hard to ensure timely delivery, unforeseen delays may occur due to factors outside our control, such as:

  • Severe weather conditions
  • Transportation disruptions
  • Customs clearance issues

We are not liable for such delays, but we will always keep you updated on your order’s status and assist in resolving any issues.

Lost or Stolen Packages

If your package is lost or stolen, please contact us at james@purezenvibe.com, and we will assist you in working with the courier to locate your package or file a claim.

  • We recommend contacting the courier directly to file a claim for lost or stolen packages.
  • While Pure Zen Vibe is not liable for lost or stolen packages, we will do everything we can to help resolve the issue.

Depending on the situation, we may offer a replacement if the package cannot be located.

Shipping Policy Updates

Pure Zen Vibe reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing and using our products, you agree to the terms of this policy, including any changes.

We encourage you to review this policy periodically for updates. For questions or concerns, feel free to contact us at james@purezenvibe.com.